Dear Sanjay,

Thank you very much for taking the time to meet with me last week. Your staff was very generous and I learned a great deal about DSK and its vision for better, greener homes. I look forward to keeping in touch with you as the Eco- housing project moves forward. All the best, Kevin Sullivan Fulbright Scholar, Centre for Research on Sustainable Building Science, The Energy and Resources Institute TERI

Appreciation by CAPT N N JAIN, Asst General Manager, Great Eastern Shipping Company Ltd.

Respected DSK Sir,

This is only to show our appreciation for making us feel special and important last Sunday. This was the first ever Bhoomi Pujan our family had taken part and we will cherish this memory throughout our life. You spoke from the bottom of your heart - I can say this with confidence because your words not only reached my heart but touched the hearts of others present as well. It was a function well organized for which my family congratulates your staff. You were all present there, right from the CMD to the security men, from your marketing team to the demolition squad, from project manager to workers and so on... You have really treated the function like the 'Sagai' of your daughter. Please convey our thanks and appreciation to ALL your staff as well because they treated the 'Bhoomi Pujan' as their personal function. You all put your blood, sweat, tears and smiles into it ...and it showed.

Thanks once again.

Appreciation by Mr.Ravindra Wagh.

Nisarg ani aaple DSK Vishva,
Aagamanas VARUN rajache
PAWAN ne saath dili BHASKAR
Disenasa zhala
Hirvaee VASUDHA nesali
Chamakli ROHINI AKASHi
Dhagat CHANDRAMA lapla
D.S.K VISHVAchya
SAPT SURat nisarg samavla

A poem based on names of buildings & proposed projects in DSK Vishva.

A poem dedicated to all those who made my "dream home come true" by Ravindra Wagh, Pawan, DSK Vishwa

Appreciation by Mr.Sanjay K. Kurmude, residing in Muscat - Oman.

Namaskar,

My name is Sanjay K Kurmude, presently working in Muscat - Oman and planning for my own "Home Sweet Home" and for me the first choice is "DSK". Many of our relatives had taken flats in your various schemes and they are happy with your services. This is what a NRI will look for as he comes for a short visit to India and expect things to move in a planned way and smooth due to shortage of time.

Appreciation by Mr. Ajit Kulkarni, Who is residing U.S.A. and is one of the satisfied flat holders at DSK VISHWA.

Thank You.

It's always nice doing business with DSK. I appreciate the honesty and openness, sometimes hard to find these days.

Appreciation by Mr S.B. Deshmukh, Chief Engineer, MSEB in a Seminar by EREDA at Hotel Arora Towers Pune

DSK group is only developers group in Pune which has installed solar and recycle waste water treatment in residential projects. None of the developers have thought about it till now.

It was our pleasure and a unique experience yesterday to attend the possession ceremony at Akashganga site. We had heard about the tradition from your staff. Realized that it really adds pleasure and makes it memorable.

Tom Peters, the famous management Guru, rates the customer satisfaction pyramid hierarchy as follows:

• Experience
• Services
• Raw goods

Aspects at the bottom of the pyramid are essential foundations. However, the aspects at the top of the pyramid have the maximum effect! This is the same reason why people (including me) fly Singapore Airlines though it is expensive compared to others.

The whole experience I had during the execution of Akashganga project strengthens the theory. I would list strengths of DSKDL as follows (in the order of importance - it is hard to give lower importance to one aspect over the other):

• Upfront dealing - no hidden surprises
• Reliability - quality and timeliness
• Efficiency of the staff
• Courtesy of the staff
• Attention to the details
• Quality processes (recording of the extra work and follow-up from the planning to the lowest level of execution)
• Feedback mechanism

Your company may cherish with proud other strengths; these are my findings as a customer. I wish the company continues to consistently deliver on these and keep on only improving. They need earnest believer (in values) like DSK himself.

"Thoughtful" -- that is how we can describe in one word the whole experience of buying flat in a DSK project! I appreciate the efforts DSK took in explaining the nuances of the ceramic tiles, potential cracks that develop in the wall plasters and TDR related dealings. Finally, thanks for seeing to it that my car park becomes accessible.